Frequently Asked Questions
If you are a merchandiser, boutique owner, or are simply looking to place a custom order of your own please contact us at email@example.com for more information.
How do you print on your pillows?
We use digital printing to create our pillows rather than traditional screen printing. Digital printing sublimates the ink into the fabric making it flat and permanent. You cannot feel the ink when you run your hand across the pillow making it perfectly comfortable to sleep on. The ink used is water based and completely non-hazardous, non-toxic, and 100% biodegradable. The ink is also washable and meets excellent color fast standards.
How do I know what monogram format to use?
Though monogramming has become quite common, it can still be tricky to determine what letters go where! For females, the monogram format is typically the first name initial on the left, the last name initial larger in the center, and the middle name initial on the right (First/Last/Middle). For males, it is acceptable to use this First/Last/Middle format or list the initials in order with each letter being the same size (First/Middle/Last). The stack monogram is growing in popularity and is appropriate for either gender. This format has the first name initial stacked on top of the middle name initial on the left side, with the last name initial larger to the right. For married couples, it is proper to have the wife’s first name initial on the left and the man’s first name initial on the right, with the last name initial larger in the middle. The stack monogram is also a great choice for married couples. The duogram is two initials interlocked. This can be two first name initials (for couples) or a first and last name initial (for individuals). We love the use of a duogram on wedding gifts using the bride and groom’s first name initials. The interlocking of the initials symbolizes the new life as a married couple, intertwined and never to be separated. Please see our monogram style guide on the Details page for pictures.
How long will it take for my order to ship?
Orders typically ship within 4-6 weeks. However, some items are available to ship sooner than others. If you have questions regarding the shipping timelines for specific products, please email firstname.lastname@example.org
When will I receive my tracking number and shipping information?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
How long does it take for my order to ship?
Orders usual ship 4-6 weeks (depending on the order).
What are your office hours?
We are open Monday through Friday, 9 a.m. to 5 p.m.
Where are PillowGraces made?
PillowGrace products are proudly made in the USA by hand, so no two items are exactly alike.
How do I care for my PillowGrace?
Cotton washing instructions: use the warm wash setting on your washing machine. Do not bleach. Tumble dry. Warm iron. Silk washing instructions: Use soap specific for silk. Hand or machine wash delicate cold. Hand or lay flat to dry only. Do not use bleach.
What is the sales tax on my order?
Georgia sales tax is 7%.
Can you include a card with gift orders?
We would be more than happy to include a personalized card with your order.
What is your return policy?
All products from PillowGrace are final sale due to the personalized nature of monogrammed gifts.
What if I receive a damaged item or the wrong item?
Fulfillment mistakes that we make as a result of the shipment of incorrect or damaged product to you must be reported within 3 business days of receipt – NO EXCEPTIONS. We will be happy to remedy the situation as necessary.
Can I make a change to my order?
If you find an error on your order confirmation, please Contact Us immediately! Once your order has been moved to processing, we are unable to make any changes to your order.